IVR phone payments

Accept secure card payments over the phone

Launch a fully automated and 24/7 payment collection tool. Give your customers a more secure & simpler way to pay and a PCI compliant way for you to collect funds.

Key IVR is a Judopay partner and independent company. To use this product you will contract with Key IVR directly.

Key IVR’s platform

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ISO 27001 certified
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Cyber Essentials certified
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PCI DSS v4.0 Level 1

The benefits of interactive voice response (IVR) payments

IVR payments let you take card payments over the phone, without your team handling sensitive card information.

Cut compliance workload

With less in scope for PCI DSS, there’s less to audit and manage.

Protect customer data

Keeping card details away from employees lowers the risk of fraud and potential data breaches.

Never miss a payment

Customers can pay at a time to suit them through 24/7 automated lines, even when your team are offline.

How to accept payments over the phone

Choose agent-assisted payments, an automated payment line, or both. Everything is hosted on Key IVR’s PCI DSS Level 1, 4.0 compliant platform, so no development work is needed.

Agent-assisted payments

For call centres, private hire and taxi firms, charities - any team that takes payments mid-call.

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Agents stay on the call throughout

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No need to pause call recordings

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Easy-to-use agent dashboard

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Real-time reporting

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Integrated with the Judopay portal

Automated payment line

A white-labelled self-service payment line, where your customers can pay 24/7 without waiting for an agent.

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Professional voice recordings

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Card tokenisation for repeat customers

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SMS receipts

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Multi-languages and currencies

How customers pay securely

Keypad entry

The customer types their card number into their phone, with tones masked so neither your agent nor your recording can pick it up.

Voice capture

The customer speaks their card details to Key IVR's speech recognition system instead of to your agent.

Built for businesses that rely on the phone

Take card payments, bookings or donations over the phone? IVR payments are a perfect fit for your business.

About Key IVR

Judopay’s IVR payments partner

We’ve partnered with Key IVR to bring secure phone payments to Judopay merchants. Key IVR is a UK company headquartered in Doncaster, and has provided secure phone, digital and automated payments to organisations across the UK, Europe and the US since 2008.