Operations Analyst Internship (‘Success Sensei’)

At Judopay, we are taking the lead in the mobile digital payment revolution, powering easy, frictionless checkout experiences for our customer’s customers, both in-app and online. We provide our customers with end to end secure payment solutions globally and are creating a platform which enables commerce from any end point.

Our focus is around helping our customers minimise the number of clicks in the checkout process, increase conversion, reduce fraud and help our merchants understand the challenges faced in payments. We care deeply about our customers, we challenge how they do things, we learn from them and work together to drive the most innovative payment experiences. We want to help change the way people pay.

Bridging the Commercial and Operations teams and reporting to the Head of Operations, the Success Sensei will be accountable for helping onboard merchants as quickly and effortlessly as possible. We want to set the standard for what seamless onboarding looks like, so as to wow and delight users at all points of that lifecycle. Following the end of the 3 month internship there will be the opportunity to take up a permanent position, should performance meet criteria laid out at the start of the internship.

RESPONSIBILITIES
  • Success Sensei for our merchants- single point of contact for the client during onboarding
  • Managing Merchant end-to-end onboarding
  • Support Customer Success Manager with merchant issues
  • Understand Partner contract terms to directly advise the sales team
  • Collect & Review KYC & KYB documents
  • Provide ideas to innovate new processes and continuously improve existing ones
  • Creating and maintaining Salesforce data integrity
  • Problem Solving merchant issues on a daily basis
  • Providing data analysis on merchants
  • Support Head of Operations with special projects
Skills…
  • Excellent communication skills (written & verbal)
  • Love the detail orientated
  • Innovation is part of who you are
  • Love for continuous improvement
  • Ability to simplify complex ideas & processes
  • Ability to manage & prioritise own workload
  • Good level of common sense, patience & flexibility
Qualities…
  • Love to learn
  • Customer Obsession
  • Team first mentality
  • Innovator
  • Fast learner
  • Autonomy
  • Flexibility
You will succeed if you…
  • Have a ‘can do’ and ‘roll your sleeves up’ attitude
  • Are passionate about always going the extra mile to deliver excellent Customer Service
  • Are resilient in the face of challenges
  • Are a people person with strong relationship skills; have high levels of empathy and are an excellent listener
  • Are highly self-motivated and will drive solutions rather than dwelling on problems
  • Have the ability to operate in an often ambiguous and fast-paced environment
  • Are data driven
  • Are highly organised with great time management skills
  • Able to operate confidently across all levels of business, from front-line support teams to C-suite
  • Want to come into a business and help grow us into a global business
BENEFITS
  • Competitive salary
  • Unlimited paid holiday
  • Regular team events
  • Birthdays off
  • Fully stocked fridge – well, overflowing would a better description! ☺
  • Personalised Career Development Plan
  • Internal and external training
  • Private medical healthcare – available if made permanent
  • Pension
  • Cycle to work scheme
  • Very cool office in the heart of Hoxton
  • The chance to work in a highly disruptive market alongside a very talented team.
  • Eye care vouchers
  • In house massages
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020 3503 0600