WHY IS CUSTOMER EXPERIENCE CENTRAL TO WHAT JUDOPAY DOES?
We believe that by focusing first and foremost on customer experience, we will drive a virtuous feedback loop wherein we drive customer satisfaction, customer loyalty, and customer advocacy.
In the world of payment processing, we have two types of customers to think about; our direct customers, and then our customers’ customers. When we talk about driving best-in-class customer experience, we need to think of both.
So for our customers’ customers, much of the impact is product-led; how do we create a best-in-class checkout experience for them?
Where does the balance lie between being frictionless and trusted? How do they want to pay; what digital wallets do they want to have available?
In solving for those customer’s customers needs, of course, we are helping our direct merchants. But focusing on these customers, there are a whole other set of needs such as reliability, reporting or fraud tools.
HOW DOES JUDOPAY DRIVE A GREAT CUSTOMER EXPERIENCE?
In payments, the technical product features are inextricably linked to a super complex landscape; payments is a minefield of rapid technological and regulatory change.
At Judopay we drive a great Customer Experience from being experts in those, so you don’t have to be. We will bring you the knowledge you need to make your payments work for you.
Within this, we believe in delivering a tailored customer experience; which is best practices for your business vertical, stage or goals.
We also tailor different strands of customer experience to differing stakeholders; we want to support our technical stakeholders in a language they understand, and the same for our commercial stakeholders, from front-line to c-suite.
We want to know how we can help you make your boss, and your board, and your customers happy! We also know it’s the little things; the wow and delight moments, that make us more than just a supplier; so we look to mark the important moments in ways you will remember.